Harrington Outpatient Satisfaction Scores

Independent Rating Organization Tracks Healthcare System’s Rise

SOUTHBRIDGE, Mass., Dec. 13, 2011 -- Harrington HealthCare System’s outpatient satisfaction scores are soaring, reaching 94.2 (out of a possible 100) for the most recent quarter.

The scores for Harrington HealthCare System, which includes Harrington Hospital in Southbridge, Harrington HealthCare at Hubbard in Webster, and Harrington HealthCare at Charlton, have risen each quarter since the first quarter of 2009, when the score was 89.6.

Like many other healthcare systems nationwide, Harrington uses an independent organization, Press Ganey Inc., to survey patients about their healthcare experience and compile a score based on the surveys.

Patients chosen at random receive a survey in the mail from Press Ganey and are asked to rate various aspects of their visit. This includes issues such as helpfulness of staff, wait time, courtesy, concern for comfort, privacy, etc. Among the Harrington outpatient services that Press Ganey measures are The Cancer Center at Harrington, Laboratory Services, Rehabilitation and Diagnostic Imaging services including Mammography, MRI and Ultrasound.

“Our 94.2 score is the result of hard work by everyone who is involved in Outpatient services -- physicians, nurses, clinicians, office staff,” said Kathleen Davis, Vice President of Quality and Patient Safety.

HARRINGTON HEALTHCARE SYSTEM is a comprehensive regional healthcare system serving the needs of Southern Worcester County and Northern Connecticut through:

-- our 114-bed acute-care Harrington Hospital in Southbridge that provides medical and surgical inpatient care, 24-hour emergency services, psychiatric care, pediatrics and obstetrical care, intensive/coronary care and comprehensive outpatient services;

-- satellite medical facilities across South Central Massachusetts, including physician offices, Harrington HealthCare at Hubbard in Webster, anchored by a 24/7 Emergency Care Center, and Harrington HealthCare at Charlton. These two large medical facilities house a number of medical services, including primary care and specialty doctors, diagnostic imaging, laboratory services and other medical specialties;

 -- a free-standing treatment center, The Cancer Center at Harrington, in Southbridge, that allows patients to receive advanced, local oncological care, including chemotherapy, counseling, pain management and reconstructive surgery. Through our joint venture partner Radiation Therapy Services, the center offers advanced radiation therapy techniques, including Intensity Modulated Radiation Therapy and Image-Guided Radiation Therapy.